To return your product, please follow the steps below:

1- Send us an email at support@kawsarbeauty.com and let us know that you want to return your order or part of it.

Please wait for a response from our customer service to verify if we can accept the return.

Once we have approved your return, please follow the steps below:

Send your return shipment to:

Cool Trends BV
Alzettestraat 70
1946SG Beverwijk
The Netherlands

Within how many days can I return an item?

You can return your order within 30 days. After receiving the returned product, you'll receive your refund within 7-10 days.
You are responsible for paying for your return shipping costs, unless the product is defective. In that case, we will reimburse the return shipping and offer a replacement or a full refund.

Please note: you will be responsible for paying for your own shipping costs for returns.

Do I have to pay return costs myself?

Yes, you'll be responsible for the return shipping costs. We strive to minimize our environmental impact. The return shipping costs make customers more mindful of their purchases, resulting in fewer shipments.

Can I return multiple orders in 1 package?

Of course, in the context of sustainability, 2 packages (multiple items) may be returned in one package.

You must register both order numbers by sending an email to support@kawsarbeauty.com

Unfortunately, products that meet one or more of the following conditions cannot be returned:

– Sealed products. If the seal is broken, these products cannot be returned.
– Products that have been manufactured by the entrepreneur in accordance with the consumer's specifications (custom-made); that clearly have a personal character; which cannot be returned due to their nature.
- Products have been used and damaged during customer use.
Products in the "Beauty" category, such as creams, serums, etc., cannot be returned due to hygiene measures. However, returns are possible if the product is still in its original, sealed packaging.

2. Shipping:

• With our return label: Print the return label, including the return form. You can also return without a printer. Instead of the return form, you can put the packing slip back in the package. You can scan the digital return label from your phone at a PostNL or DHL point. They will then print a new sticker.
• Self-service: You can also choose to arrange the return yourself via a different carrier. Please note that the return costs may be higher in this case (usually €7.95 or more). Always keep the Track & Trace code for your shipment.

3. Packaging:

Place the product in its original packaging. The product must be returned unopened, unused, and undamaged, including all associated labels or seals. Pack it securely and securely, as we are not liable for any damage to the product during return shipping.

Read more about our full returns policy here on this page.

Postage costs

Shipping within the Netherlands and Belgium is free for orders over 50 euros! 🚚✨

Shipping costs to other European countries, the UK, the USA, and Canada are calculated and displayed at checkout and are based on the shipping option you select. We offer several options so you can receive your order within a timeframe that suits your needs and budget. Shipping times may vary depending on the method you choose at checkout.

Delivery times

We ship orders Monday through Friday. Orders placed after 6:00 PM CET will be shipped the following business day. Orders placed over the weekend will be shipped on Monday.

Delivery time depends on your location and product availability. We strive to deliver orders as quickly as possible and process orders within 24 hours of placing them.

Netherlands & Belgium:
If you place an order before 6:00 PM, it will usually be processed the same day, and you can expect delivery within 1-2 business days. In rare cases, delays may occur due to the carrier, but you will be kept informed throughout the process.

Germany and Luxembourg:
1-3 business days

Other European countries:
2-5 working days

United States and Canada:
5-10 working days

During certain seasons and sales periods, delivery times may be longer due to busy carriers, such as around the holidays. While this is beyond our control and we are not responsible for it, we do our utmost to ensure timely delivery. We ask for your understanding.

Read more about Shipping and Delivery Times here .

You can cancel your order within 60 minutes of placing it, provided it hasn't already been shipped . To do so, please contact us immediately at support@kawsarbeauty.com . Please clearly state your order number in the email.

Unfortunately, cancellation is no longer possible after this period, as the processing has already begun. Therefore, please check your order carefully before completing it.

Package already shipped?
Is your order already on its way? Then you can return the product within the return period after receipt. Please note: you are responsible for the return costs , unless otherwise agreed.

We support iDeal, Bancontact, Paypal, Klarna, Mastercard, and VISA or more.

You can select these payment methods at checkout.

Is my payment information safe?

We take the security of your payment information very seriously. We use secure connections and encryption to protect your data.

How can I use my discount code?

You can enter a discount code during checkout. The discount amount will be automatically deducted before you complete the payment.

Do you also give discounts?

Absolutely! If you sign up for the newsletter, you'll usually receive a discount code, and we'll also offer discounts when purchasing multiple items, depending on the special offer.

At the bottom of most of our products you will find frequently asked questions about that specific product.

Yes, some of our products come with a warranty. Please read the product descriptions to see if the product is covered by the warranty.

You can find the link to our privacy policy at the bottom of the website. You can read the full policy there.

My package has not been delivered?

The package may have been delivered to your neighbors without it being listed on your Track & Trace. If they don't have the package, please contact support@kawsarbeauty.com.

Did you receive a damaged item or do you have a complaint about your order?

It's possible that an item might be damaged during transport by the carrier. If you received a damaged or defective item, please contact our customer service within 2 to 4 days of receipt. Please describe your complaint as clearly as possible so we can quickly provide a suitable solution.

* Please note : Reports for damaged items made after this period will unfortunately not be processed.