We ship orders from Monday to Friday.

Orders placed after 6:00 PM CET will be shipped the following business day. Orders placed over the weekend will be shipped on Monday.

*Delivery times depend on your location and product availability. We strive to deliver orders as quickly as possible and process them within 24 hours of placing them.

• 
  Netherlands & Belgium: Orders placed before 6:00 PM are usually processed the same day and delivered within 1–2 business days. In rare cases, there may be a delay due to the carrier, but you will always be kept informed.
  
• 
  Germany and Luxembourg: 1–3 working days
  
• 
  Other European countries & United Kingdom: 2–5 working days
  
• 
  United States and Canada: 3–10 business days
  

During certain seasons and sales periods, delivery times may be longer due to carrier workloads, such as around the holidays. While this is beyond our control and we are not responsible for it, we do our best to ensure timely delivery. Thank you for your understanding.

Shipping is free for orders over €30 in the Netherlands and Belgium, and €50 in most countries! 🚚✨

Shipping costs to other European countries, the UK, the US and Canada are calculated and displayed during checkout, depending on the shipping option you choose.

We offer several options to ensure you receive your order within a timeframe that suits your needs and budget. Please note that delivery times may vary depending on the shipping method you choose at checkout.

Once your order has been processed, you will receive an email with a PostNL, DHL, UPS or DPD Track & Trace code.

You can use this email to track your package and view the expected delivery time.

You can also track your order via our Order Track page .

We are committed to providing exceptional service to you, our valued customer. To ensure smooth and efficient parcel delivery, we offer the option of dropping off parcels at designated collection points if you are unavailable to accept them at your specified delivery address. However, it is important that you understand and adhere to our parcel collection policy to avoid any inconvenience or misunderstandings.

Parcel collection policy

Designated collection points:

We offer you the option to choose a designated collection point (e.g. a local store or a collection center) as an alternative delivery address for your parcels.

The carrier will inform you of the location of the collection point and its opening hours during the shipping notification. Sometimes, if you are not home, the carrier can take your package to a nearby collection point. You will always receive a notification of this.

Package delivery notification:

After successful delivery at the collection point, you will receive a notification from the carrier via email, SMS, or another communication channel of your choice, as specified in your delivery preferences on the carrier's website.

Collection period:

You are expected to collect your package within the specified timeframe, as stated in the notification.

The collection date is always clearly communicated together with the shipping notification.

Failure to collect and expiry:

If you do not collect your parcel within the specified timeframe, it will be considered uncollected .

In that case, Cool Trends BV and Kawsar Beauty are not liable for refunds or replacements for packages that are not collected within the specified period and are therefore lost.

Responsibility for parcel security:

Once the package has been delivered to a collection point, you are responsible for the safety and condition of the package.

We advise you to collect the package as soon as possible to prevent loss, damage or theft.

Exceptions:

In exceptional circumstances, such as medical emergencies or unavoidable circumstances, you can contact our customer service to discuss your situation and explore possible solutions.

Customer Service:

Our customer service team is ready to answer any questions or concerns you may have regarding delivery, collection points, or parcel pickup. You are encouraged to contact our support team for assistance with your parcels.

At Kawsar Beauty, we believe in transparency and clear communication with our customers. This parcel collection policy is designed to ensure smooth and reliable delivery and your convenience. We appreciate your understanding and cooperation in complying with this policy so we can provide you with the best possible service.

This policy may be modified at Cool Trends' sole discretion. Any updates or changes will be communicated to our customers in a timely manner. By using our services, you agree to the terms of this policy.

We understand that losing a package can be very frustrating. Please follow the steps below:

1. Check delivery status:
   
   Check the carrier's Track & Trace information. Sometimes delays occur due to unforeseen circumstances. Wait a few days after the estimated delivery date to see if the package arrives.
   
2. Contact the carrier:
   
   If the tracking indicates the package is "lost" or hasn't been updated in a while, please contact the carrier's customer service (such as DHL, PostNL, UPS, DPD, or another carrier). Provide them with your tracking number and all relevant details. They can initiate an investigation into the location of your package.
   
3. Contact the store's customer service (if applicable):
   
   If you ordered the package through a specific webshop or seller, please contact their customer service. If this isn't applicable, you can contact Kawsar Beauty 's customer service directly.
   
4. File a claim for a lost package:
   
   If the carrier confirms the package is indeed lost, please submit a request to the carrier. They will guide you through the necessary steps and requirements. Keep all relevant documents or proof of purchase handy. You may need to complete and sign forms and provide additional information. This makes it easier for both the carrier and us to locate the package and prevents misunderstandings.
   
5. Check your delivery address:
   
   Make sure the delivery address you provided when placing your order is correct and up-to-date. Sometimes packages are delivered incorrectly due to incorrect address information.
   
6. Insured shipments:
   
   If you have shipping insurance, check the terms and conditions to see if you're entitled to a refund or replacement. If applicable, file a claim with the insurer.
   
7. Contact the sender (if not yourself):
   
   If the package was sent to you by someone else, please inform the sender about the loss. They may need to contact the carrier to resolve the issue.
   
8. Please be patient during the investigation:
   
   If you've filed a claim or started an investigation, please be patient. An investigation can take some time, but the carrier will do their best to locate the package or provide a solution.
   
9. Keep following:
   
   Stay in regular contact with the carrier and/or Kawsar Beauty regarding the status of your claim or investigation. Regular follow-up can speed up the process.
   
10. Prevent future shipments:
    
    In the future, consider additional services such as delivery confirmation, signature requirements, or parcel insurance for valuable items.
    
11. Stay informed:
    
    Stay informed of any updates from the carrier or seller regarding the lost package. They may contact you with updates or solutions.
    

👉 Remember : Lost packages are rare, but if they do happen, we're here to help you every step of the way. Feel free to contact our Kawsar Beauty customer service for further assistance or if you have any questions.

My package was not delivered?

The package may have been delivered to a neighbor without the Track & Trace system updating it. If your neighbor hasn't received the package, please contact support@kawsarbeauty.com .

Received a damaged item or have a complaint about your order?

Sometimes items get damaged during transport by the carrier. If you received a damaged or defective item, please contact our customer service within 2 to 4 days of receipt .

• Describe the problem as clearly as possible.
  
• If possible, please add photos so we can quickly provide a suitable solution.
  

Please note: Claims for damaged items reported after this period will unfortunately not be processed.