To return your product, please follow the steps below:

1. Register return

• Please email us at support@kawsarbeauty.com and let us know that you wish to return your order (or part of it).
  
• Please wait for a response from our customer service team to confirm whether the return can be accepted.
  
• Once your return is approved, follow the steps below:
  

Return address:

Cool Trends BV
Alzettestraat 70
1946 SG Beverwijk
The Netherlands

How many days do I have to return an item?
You can return items within 30 days . After receiving the returned product, you'll receive your refund within 7–10 days , provided the return policy is met.

Return costs

• Return costs are at your own expense, unless the product is defective.
• In that case, we will reimburse the return costs and offer a replacement product or a full refund.
  

Do I have to pay the return costs myself?
Yes, you'll be responsible for the return shipping costs. We want to minimize our environmental impact. By passing on return shipping costs, customers become more mindful of their purchases, which leads to fewer shipments.

Can I return multiple orders in one package?

Absolutely! For sustainability reasons, you can return items from multiple orders in a single package.

• Please include both order numbers in your email to support@kawsarbeauty.com .
  

Exceptions – products that cannot be returned:

• Sealed products: Once the seal is broken, they cannot be returned.
• Custom-made products: items that are made specifically to order, have a personal character or cannot be returned due to their nature.
• Used or damaged products by customer.
• Beauty products (such as creams, serums, etc.) cannot be returned for hygiene reasons unless they are still in their original, sealed packaging.
  

2. Sending the return

• With our return label:
  Print the return label including return form.
  No printer? No problem! Place the packing slip back in the package. The digital return label can be scanned from your phone at PostNL or DHL, and a new shipping label will be printed there.
  
• Arrange yourself:
  You can also ship the return yourself using a different carrier. Please note that the shipping costs may be higher (usually starting at €7.95).
  
  Important: always keep the Track & Trace code of your shipment.
  

3. Packing the return

• Place the product in the original packaging.
  
• The product must be unopened, unused and undamaged , including all original labels and seals.
  
• Please ensure the item is securely packaged – we are not responsible for any damage that occurs during return shipping.
  

Yes, you'll be responsible for paying for returns. We strive to reduce our environmental footprint. By charging a return fee, we encourage customers to buy more responsibly, resulting in fewer shipments.

Not sure about your size? Use our size chart or contact our customer service.

Return costs when using our return label:

• Netherlands: €7.99
• Belgium: €8.99
• Germany: €9.99
• France, Italy, Denmark, Spain and other European countries: €14.99
• United Kingdom: £19.99
• United States and Canada: $19.99
  

Please note: If you choose to arrange the return yourself through a different carrier, the costs may vary. In that case, the return shipping fee is usually around €7.99, but this may be lower or higher depending on the shipping option you choose, your location, and the service provided.

We recommend using Track & Trace for your return, as we cannot be held responsible for lost packages.

Returns are accepted within 30 days. Once you've shipped your return and we've received the returned product, you'll receive your refund within 7-10 days, provided the return policy is met.

You are responsible for the return shipping costs, unless the product is defective. In that case, we will cover the return shipping costs and offer a replacement or a full refund.

No, we recommend that you contact us first before returning the product.

We will process your return within 5 business days of receipt . It may then take 7 to 10 business days for the bank to complete the refund and for the amount to appear in your account.

The refund will appear under the name Cool Trends – Kawsar Beauty “Stichting Mollie Payments”, “Stripe” or Shopify on the bank account you used for the payment.

Did you pay (partially) with store credit? The amount will be immediately refunded to your account.

*Except weekends, public holidays and busy periods.**

It's not possible to exchange an item immediately. However, you can return the purchased item. Once we receive the item in good condition, we'll refund the purchase price to your account.

Want a different product? Simply place a new order through our webshop for the desired item.

Yes, we're committed to helping the environment by avoiding unnecessary waste and extra materials. Therefore, you can return multiple orders (multiple items) in a single shipment.

Please include both order numbers by sending an email to support@kawsarbeauty.com

Although we take the utmost care in shipping our products, it can unfortunately sometimes happen that a defect occurs during transport.

If you receive a defective item, please contact our customer service team for assistance within 3-5 days of delivery.

Did you receive a damaged or incorrect product? Please contact us within 3-4 days of receipt. After this period, you will unfortunately lose your right to claim.

For the fastest handling, please email us a clear photo of the damaged part of the item. It's best to take photos on a flat surface, with the label and defect clearly visible. This information helps us process your order correctly and prevent future errors.

For damaged items, we will send a replacement free of charge the first time. Unfortunately, we cannot offer a refund in this case, but depending on the situation, we may consider a partial refund. In some cases, we may ask you to return the damaged item for further investigation.

For questions about damaged products upon receipt, please contact us at support@kawsarbeauty.com

That's incredibly frustrating! If you received a damaged or incorrect product, please contact us within 5 days of receipt. After this period, you unfortunately lose the right to file a claim.

For the fastest possible handling, please email us a clear photo of the damaged part of the item. It's best to take photos on a flat surface, with the label and defect clearly visible. We use this information to resolve your order as quickly as possible and to prevent future errors.

For damaged items, we will send a replacement free of charge the first time. Unfortunately, we cannot offer a refund in this case, but depending on the situation, we may consider a partial refund. In some cases, we may ask you to return the damaged item for further investigation.

For questions about damaged products upon receipt, please contact us at support@kawsarbeauty.com

Once we have received the products, inspected them and confirmed they have not been opened (or in some cases opened but comply with our returns policy), a full refund – excluding shipping costs – will be issued via your original payment method.

All customers must contact us after returning the package and provide us with the tracking information so we can process the refund.

Please note that most financial institutions take an average of 5–10 business days to process the refund.

My package was not delivered?

The package may have been delivered to your neighbors without the Track & Trace information being updated. If your neighbors haven't received the package, please contact support@kawsarbeauty.com.

Did you receive a damaged item or do you have a complaint about your order?

It's possible that an item might be damaged during transport. If you received a damaged or defective item, please contact our customer service within 2 to 4 days of receipt. Please describe your complaint as clearly as possible so we can quickly provide a suitable solution.

Please note: complaints about damaged items that are reported later cannot be processed.