awsar Beauty Warranty

We want every Kawsar Beauty device to arrive in perfect working condition and perform as intended.

Our beauty devices are covered by the warranty period stated with the individual product, starting from the date of delivery. The warranty covers manufacturing and material defects that occur during normal use.

What is covered?

A genuine manufacturing or technical fault that occurs while the product has been used and cared for according to the instructions.

Depending on the fault, we may repair or replace the product. A refund may be offered where repair or replacement is not possible or where required by applicable consumer law.

What is not covered?

The warranty does not cover:

• Accidental or deliberate damage, including drops, impacts or crushing
• Water or moisture damage caused by use outside the product instructions
• Damage caused by misuse, incorrect charging or improper storage
• Damage caused by opening, modifying or attempting to repair the device
• Normal wear and tear, cosmetic marks or gradual battery wear
• Lost or stolen products
• Damage caused by use contrary to the supplied manual or safety instructions

A damaged product is not automatically considered a warranty defect.

Making a warranty claim

Contact our customer care team with your order number and a short description of the problem. We may ask for photographs, a short video or for the product to be returned for inspection before approving the claim.

Please do not send a product back without contacting us first.

If inspection confirms a covered defect, we will provide the appropriate solution. If the problem was caused by accidental damage, misuse or another condition outside the warranty, we will let you know before any non-warranty repair or other charge is made.

Your legal rights

This commercial warranty is additional to your statutory consumer rights and does not limit them.

Questions about your device?
Contact Kawsar Beauty Customer Care and we will be happy to help.