AGB
TERMS AND CONDITIONS
Kawsar Beauty
Operated by Cool Trends B.V.
Last updated: 18 August 2026
1. ABOUT THESE TERMS
These Terms and Conditions apply to purchases made through Kawsar Beauty.
Kawsar Beauty is a trade name of Cool Trends B.V. The legal seller and contracting party for all purchases made through Kawsar Beauty is Cool Trends B.V.
In these Terms:
“we”, “us” and “our” mean Cool Trends B.V.;
“Kawsar Beauty” refers to the trade name and brand under which Cool Trends B.V. offers its products;
“customer” means a person placing an order with us;
“consumer” means a natural person acting for purposes outside their trade, business, craft or profession;
“website” means the Kawsar Beauty online store through which the relevant order is placed;
“product” means any product offered for sale by Cool Trends B.V. through Kawsar Beauty.
By placing an order, you agree to these Terms and Conditions together with any product-specific terms or policies that are clearly presented to you before purchase.
Mandatory consumer rights always remain applicable and cannot be excluded by these Terms.
2. SELLER INFORMATION
The legal seller is:
Cool Trends B.V.
Trading as Kawsar Beauty
Registered office:
Alzettestraat 70
1946 SG Beverwijk
The Netherlands
Chamber of Commerce (KvK): 91614333
VAT ID: NL865712694B01
Email:
support@kawsarbeauty.com
Telephone:
+31 6 4700 0082
Returns are currently received at:
Kawsar Beauty / Cool Trends B.V.
Parallelweg 124-35
1948 NN Beverwijk
The Netherlands
Before sending a return, please follow the instructions on our Returns page or the return instructions provided by our customer service team.
3. APPLICATION OF THESE TERMS
These Terms apply to every offer made by Cool Trends B.V. through Kawsar Beauty and to every distance contract concluded between Cool Trends B.V. and a customer.
The version of these Terms available at the time an order is placed applies to that order.
These Terms are made available electronically so that customers can read, download and store them.
Where additional product-specific terms apply, these will be communicated before purchase where required.
Nothing in these Terms limits rights granted to consumers by mandatory applicable law.
4. PRODUCT INFORMATION AND OUR OFFER
We aim to describe our products clearly and accurately.
Product pages may contain information including:
product characteristics;
materials;
ingredients;
dimensions;
contents;
usage instructions;
compatibility information;
warnings;
contraindications;
photographs;
videos;
prices;
availability; and
other relevant specifications.
Product photographs are intended to provide a fair representation of the product. Minor differences may occur because of screen settings, lighting, photography, manufacturing tolerances, packaging updates or natural variations in materials or cosmetic formulas.
Decorative items shown in photographs are not included unless expressly stated.
Obvious typographical, technical or pricing errors do not bind Cool Trends B.V.
If we discover a material error affecting an order that has already been placed, we will contact the customer before fulfilment where reasonably possible.
For beauty devices, the product-specific user manual and safety instructions supplied with the product must always be followed.
If general information on our website differs from the product-specific instructions supplied with the product, the product-specific instructions take precedence.
5. COSMETIC AND BEAUTY DEVICE INFORMATION
Unless expressly stated otherwise for a particular product, Kawsar Beauty products are intended for cosmetic and personal-care purposes.
Information provided on our website is not intended to diagnose, treat, cure or prevent a disease or medical condition and is not a substitute for professional medical advice.
Customers must follow all warnings, contraindications and instructions supplied with beauty devices.
Where a customer has a medical condition, implanted device, takes medication that may affect safe use, is pregnant, breastfeeding, has a photosensitive condition or has another circumstance specifically identified in the relevant product instructions, the applicable safety guidance must be followed before use.
6. PRICES
Prices shown to consumers include applicable VAT where required by law, unless clearly stated otherwise.
The total amount payable, including applicable taxes and shipping charges known to us, is displayed before the customer places the order.
Prices may change from time to time.
A price change does not affect an order that has already been validly concluded, except in the case of an obvious pricing error or where applicable law provides otherwise.
Discounts, promotional codes and promotional prices may be subject to additional conditions that are clearly communicated with the promotion.
7. INTERNATIONAL ORDERS, TAXES AND IMPORT CHARGES
Cool Trends B.V. may offer delivery to countries outside the Netherlands.
For orders delivered outside the European Union, customs duties, import taxes, brokerage fees or other local charges may apply.
Where such charges are not collected by us during checkout, they may be charged separately by the authorities or carrier in the destination country.
Unless we expressly state otherwise during checkout, such destination-country import charges are the responsibility of the recipient.
Customers are responsible for ensuring that a product may lawfully be imported into and used in the destination country.
We may refuse or cancel an order where shipment or sale to a particular country is prohibited or restricted by applicable law.
8. PLACING AN ORDER
Products displayed on the website constitute an invitation to place an order.
Before submitting an order, the customer is given the opportunity to review the main elements of the order, including the products selected and the total price.
The final order button will clearly indicate that placing the order creates a payment obligation.
After an order is submitted, we send an electronic confirmation acknowledging receipt of the order.
We may refuse or cancel an order before dispatch where there is a legitimate reason to do so, including:
an obvious pricing or product-information error;
a failed or unauthorised payment;
suspected fraud or misuse;
product unavailability;
an incorrect delivery restriction;
a legal or regulatory restriction; or
another circumstance that reasonably prevents fulfilment.
If we cancel an order after payment has been received, Cool Trends B.V. will refund the applicable amount through the original payment method unless another method is agreed.
9. PAYMENT
Available payment methods are displayed during checkout.
The customer is responsible for providing correct billing and payment information.
We may wait until payment or the necessary payment authorisation has been received before processing or dispatching an order.
Where a payment provider offers services such as deferred payment or instalments, additional terms from that payment provider may apply to the customer's relationship with that provider.
Those additional terms do not reduce the customer's statutory rights against Cool Trends B.V. as the seller.
10. DELIVERY
We deliver to the countries and territories made available during checkout.
Available shipping methods, estimated delivery times and applicable shipping charges are displayed during checkout or on our Shipping page.
Unless a specific delivery date has expressly been agreed, delivery times shown on the website are estimates.
Where no different period has been agreed, we will deliver within the period required by applicable consumer law.
If delivery becomes materially delayed, we will inform the customer where reasonably possible.
The customer retains any statutory rights that apply when delivery does not take place within the agreed or legally applicable period.
For consumer purchases, the risk of loss or damage normally remains with Cool Trends B.V. until the product has been physically received by the consumer or by a third party designated by the consumer other than the carrier.
Different rules may apply where the consumer independently appoints a carrier that was not offered by us.
11. DELIVERY INFORMATION PROVIDED BY THE CUSTOMER
The customer is responsible for providing a complete and accurate delivery address.
Please check the delivery information carefully before placing an order.
If an order cannot be delivered because the customer supplied materially incorrect or incomplete address information, reasonable additional shipping costs associated with a new delivery may be charged where permitted by law.
This does not affect situations where the delivery problem was caused by Cool Trends B.V. or the carrier for whom we are responsible.
12. STATUTORY RIGHT OF WITHDRAWAL
Consumers who purchase products online generally have a statutory right to withdraw from the contract without giving a reason within 14 days.
For goods, the withdrawal period normally begins on the day after the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
Where multiple goods ordered together are delivered separately, or where a product consists of multiple shipments or parts, the applicable statutory rules determine when the withdrawal period begins.
To exercise the right of withdrawal within the statutory period, the consumer must inform Cool Trends B.V. through an unambiguous statement that they wish to withdraw from the contract.
The consumer may do this through:
the online withdrawal function available on our website;
our model withdrawal form;
email to support@kawsarbeauty.com; or
another clear statement permitted by applicable law.
Using the model withdrawal form is not mandatory.
After exercising the right of withdrawal, the consumer must return the goods within the period required by applicable law, normally no later than 14 days after notifying us of the withdrawal.
13. ONLINE WITHDRAWAL FUNCTION
Our website provides an online function enabling consumers to exercise their statutory right of withdrawal where required by law.
After a valid online withdrawal request has been submitted, Cool Trends B.V. will provide electronic confirmation in accordance with applicable requirements.
The online withdrawal function is an additional method of exercising the right of withdrawal and does not replace the model withdrawal form or other legally permitted methods.
14. HANDLING PRODUCTS DURING THE WITHDRAWAL PERIOD
During the statutory withdrawal period, a consumer may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, comparable to the way a product could reasonably be inspected in a physical shop.
If the consumer handles or uses a product beyond what is necessary for that purpose and the product loses value as a result, Cool Trends B.V. may, where permitted by law, deduct the resulting diminished value from the refund.
Opening ordinary transport packaging does not by itself automatically remove the statutory right of withdrawal.
15. HYGIENE AND HEALTH-PROTECTION EXCEPTIONS
Certain sealed goods may be excluded from the statutory right of withdrawal after their seal has been broken where:
the product is not suitable for return for genuine health-protection or hygiene reasons;
the product was supplied sealed; and
all requirements for the statutory exception are satisfied.
Cool Trends B.V. will not automatically classify every cosmetic product or beauty device as non-returnable merely because its packaging has been opened.
Where a specific product is subject to a hygiene-related exclusion, this will be clearly communicated to the consumer before purchase.
For example, certain face-contact products may be supplied with a hygiene seal. Where the legal conditions for the hygiene exception are satisfied, breaking that seal may result in the loss of the statutory right of withdrawal for that particular product.
This provision does not affect rights relating to defective, unsafe, damaged, incorrectly supplied or otherwise non-conforming products.
16. RETURNING PRODUCTS AFTER WITHDRAWAL
After validly exercising the right of withdrawal, products should be returned with the supplied accessories and, where reasonably possible, in their original condition and packaging.
Customers must follow the reasonable return instructions provided by Cool Trends B.V.
Unless Cool Trends B.V. has agreed to pay the return costs, the consumer bears the direct cost of returning goods where the consumer was informed of this obligation before purchase.
The customer is responsible for using a suitable shipping method and for retaining proof of shipment where appropriate.
The return address currently used by Cool Trends B.V. is:
Kawsar Beauty / Cool Trends B.V.
Parallelweg 124-35
1948 NN Beverwijk
The Netherlands
Customers should always check the current Returns page or return instructions before sending a parcel.
17. REFUNDS FOLLOWING STATUTORY WITHDRAWAL
Following a valid statutory withdrawal, Cool Trends B.V. will reimburse payments that must legally be reimbursed, including the cost of the least expensive standard delivery method offered for the original order where applicable.
Additional delivery costs resulting from the customer's choice of a more expensive shipping method than our least expensive standard method do not have to be refunded.
Refunds will be made without undue delay and no later than the period required by applicable law, normally within 14 days after Cool Trends B.V. has been informed of the withdrawal.
For returned goods, Cool Trends B.V. may withhold reimbursement until:
we have received the goods back; or
the consumer provides evidence that the goods have been sent back,
whichever occurs first where required by applicable law.
Unless otherwise agreed, refunds are issued using the same payment method used for the original transaction.
A refund will not incur a refund-processing fee imposed by Cool Trends B.V.
18. VOLUNTARY EXTENDED RETURNS
Cool Trends B.V. may offer a voluntary return period that goes beyond the statutory 14-day withdrawal period.
Where we advertise, for example, a 30-day return period, that additional period is a commercial benefit provided on top of the consumer's statutory rights.
Separate reasonable conditions may apply to a voluntary extended return period.
Those conditions are stated in our current Returns Policy.
Conditions attached to a voluntary return period do not restrict the statutory 14-day right of withdrawal or statutory rights relating to non-conforming products.
19. SETS, DUOS AND MULTI-PRODUCT OFFERS
Products may be sold together as a Set, Duo or other combined offer.
Where several products are sold together for a combined promotional price, the price shown for that set applies to the complete offer.
A consumer's statutory rights concerning a defective or non-conforming individual item remain unaffected.
Where Cool Trends B.V. voluntarily permits the return of only part of a discounted Set or Duo outside what is required by statutory law, the applicable calculation of the refund and treatment of the discount will be explained in the Returns Policy or applicable offer conditions.
We will not use a bundle or promotional condition to remove statutory consumer rights.
20. PROMOTIONS, DISCOUNTS AND FREE GIFTS
Promotional codes, gifts, discounts and other offers may be subject to clearly stated conditions.
Unless otherwise stated:
promotional codes cannot be exchanged for cash;
only one promotional code may be used per order where the promotion specifies this;
discounts apply only during the advertised promotional period; and
promotional offers may be withdrawn for future purchases.
If a free gift was provided only because an order met specified promotional conditions, and a voluntary return means those conditions are no longer satisfied, the terms of the promotion may determine whether the gift must also be returned, to the extent permitted by law.
Statutory consumer rights remain unaffected.
21. DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS
Please contact us as soon as reasonably possible if a product arrives:
damaged;
defective;
incomplete;
incorrect; or
materially different from what was ordered.
Contact:
support@kawsarbeauty.com
Please include your order number and a clear description of the issue.
We may reasonably request photographs, videos or other relevant information where this helps us assess the problem.
Any request to contact us quickly is intended to help us resolve the issue efficiently and does not shorten or remove statutory consumer rights.
22. STATUTORY CONFORMITY AND LEGAL GUARANTEE
Cool Trends B.V., as the seller, is responsible for ensuring that products supplied to consumers conform to the sales contract and meet the standards consumers may reasonably expect under applicable law.
This statutory right is separate from any commercial warranty.
Where a product is non-conforming, the consumer may have rights including, depending on the circumstances and applicable law:
repair;
replacement;
price reduction; or
termination of the contract and refund.
In the Netherlands, statutory conformity does not simply end because a separate commercial warranty period has expired.
The expected characteristics, price, type of product, statements made about the product and its reasonably expected lifespan may be relevant when determining what a consumer was entitled to expect.
The consumer's statutory rights are provided by law and are not a voluntary benefit from Cool Trends B.V.
23. COMMERCIAL WARRANTIES
Cool Trends B.V. may offer an additional commercial warranty for certain beauty devices.
Where a commercial warranty is offered, the applicable:
duration;
territorial scope;
coverage;
exclusions;
claim procedure; and
other warranty conditions
will be stated in the applicable warranty documentation or Warranty page.
Any commercial warranty is additional to statutory consumer rights.
A commercial warranty never replaces, reduces or limits statutory conformity rights.
Cosmetics and consumable skincare products are not automatically covered by a commercial device warranty unless we expressly state otherwise.
24. PRODUCT SAFETY AND CORRECT USE
Customers must use products in accordance with:
the product packaging;
instructions for use;
user manual;
warnings;
contraindications; and
other product-specific safety information supplied by Cool Trends B.V.
Beauty devices should not be used in a way that is inconsistent with their intended cosmetic use or safety instructions.
Customers should stop using a product if they experience an unexpected serious adverse reaction, significant pain, injury or another safety concern and should seek appropriate professional advice where necessary.
Customers should not disregard medical advice or delay seeking medical care because of general information provided by Kawsar Beauty.
Nothing in this Article excludes or limits any legal responsibility of Cool Trends B.V. that cannot lawfully be excluded.
25. LIABILITY
Cool Trends B.V. is the legal seller and contracting party and is responsible for its obligations under the contract.
Cool Trends B.V. is liable for damage to the extent that such liability arises under applicable mandatory law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these Terms do not exclude or restrict mandatory liability relating to matters such as:
death or personal injury where liability cannot legally be excluded;
fraud or fraudulent misrepresentation;
mandatory product liability;
statutory consumer rights; or
other liability that cannot legally be limited or excluded.
To the extent permitted by applicable law, Cool Trends B.V. is not responsible for damage caused by use of a product contrary to clear product-specific safety instructions, warnings or the supplied user manual, insofar as that misuse caused or contributed to the damage.
Kawsar Beauty is a trade name of Cool Trends B.V. and is not a separate legal entity.
26. FORCE MAJEURE AND EVENTS OUTSIDE OUR REASONABLE CONTROL
Cool Trends B.V. will not be considered in breach of contractual obligations to the extent performance is prevented or materially delayed by circumstances genuinely outside our reasonable control.
Examples may include major transport disruption, natural disasters, war, government restrictions, widespread infrastructure failures or comparable extraordinary circumstances.
Where an event affects an order, we will take reasonable steps to inform the customer and minimise disruption.
This Article does not remove any mandatory consumer right to terminate a contract or receive a refund where applicable.
27. COMPLAINTS
We aim to resolve complaints fairly and promptly.
Complaints can be submitted to:
Cool Trends B.V.
Trading as Kawsar Beauty
Email:
support@kawsarbeauty.com
Please include, where relevant:
your name;
order number;
a clear description of the complaint; and
any supporting information.
We will acknowledge complaints as soon as reasonably possible.
We aim to provide a substantive response within 14 days.
If more time is reasonably required to investigate the matter, we will inform the customer and indicate when a fuller response can be expected.
Nothing in our internal complaints process prevents a consumer from exercising any right to use an authorised dispute-resolution mechanism or competent court.
The former European Commission Online Dispute Resolution (ODR) platform is no longer used, as that platform has been discontinued.
28. PRIVACY AND PERSONAL DATA
Cool Trends B.V. processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) where applicable.
Further information about:
what personal data we collect;
why we collect it;
our legal bases;
retention;
service providers;
international transfers;
cookies; and
customer privacy rights
is available in our Privacy Policy and Cookie Policy.
29. INTELLECTUAL PROPERTY
The Kawsar Beauty name, branding, website content, product photography, graphics, designs, text, videos, logos and other materials may be protected by intellectual-property rights belonging to Cool Trends B.V. or relevant licensors.
No content may be reproduced, distributed, commercially exploited or used in a manner that infringes those rights without permission, except where use is permitted by applicable law.
30. THIRD-PARTY SERVICES
Our website may use third-party services, including payment providers, delivery providers and ecommerce technology providers.
The availability or operation of a third-party service may also be subject to that provider's own terms.
The use of a third-party provider does not remove Cool Trends B.V.'s obligations as the seller where those obligations remain ours under applicable consumer law.
31. INTERNATIONAL CONSUMERS
Cool Trends B.V. is established in the Netherlands and these Terms are drafted primarily around Dutch and European consumer law.
We may also sell to consumers in other countries.
Where Cool Trends B.V. directs its commercial activities to a consumer's country, nothing in these Terms is intended to deprive that consumer of mandatory consumer protections that apply to them and cannot legally be excluded by contract.
Customers outside the European Union may also have mandatory rights under their local laws.
Where local mandatory law provides greater protection than a provision of these Terms, the mandatory rule takes precedence to the extent required.
32. GOVERNING LAW
These Terms and contracts concluded with Cool Trends B.V. are governed by Dutch law.
For consumers, this choice of law does not deprive them of mandatory consumer protection that they would otherwise receive under the law applicable to them where such protection cannot legally be excluded by agreement.
Nothing in these Terms requires a consumer to give up access to a court that has jurisdiction under mandatory applicable rules.
33. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be disregarded or limited only to the extent necessary.
The remaining provisions will continue to apply.
Where possible, an invalid provision will be interpreted in a manner that comes closest to its lawful purpose while respecting mandatory consumer law.
34. CHANGES TO THESE TERMS
Cool Trends B.V. may update these Terms from time to time, including to reflect:
changes in legislation;
regulatory requirements;
changes to our webshop;
new services or products; or
clarifications to our policies.
Updated Terms apply to future orders from their effective date.
We will not retrospectively reduce contractual or statutory rights relating to an order already concluded unless this is legally permitted and appropriate.
The current version and last-updated date will be published on our website.
35. CONTACT
Questions about these Terms and Conditions can be sent to:
Cool Trends B.V.
Trading as Kawsar Beauty
Alzettestraat 70
1946 SG Beverwijk
The Netherlands
Email:
support@kawsarbeauty.com
Telephone:
+31 6 4700 0082
KvK:
91614333
VAT ID:
NL865712694B01
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract. You are not required to use this form if you exercise your right of withdrawal through another legally permitted method.
To:
Cool Trends B.V.
Trading as Kawsar Beauty
Alzettestraat 70
1946 SG Beverwijk
The Netherlands
Email:
support@kawsarbeauty.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Product(s):
____________________________________________
Order number:
____________________________________________
Ordered on:
____________________________________________
Received on:
____________________________________________
Name of consumer(s):
____________________________________________
Address of consumer(s):
____________________________________________
Email address:
____________________________________________
Date:
____________________________________________
Signature of consumer(s):
____________________________________________
Signature is required only where this form is submitted on paper.